WHO WE ARE
We are a unique Chicago based hotel and hospitality management company. We own and operate 4 distinctly different hotels, a one of a kind private event space, and a 300 unit lifestyle residential community. We are fortunate to have aligned ourselves with Marriott and Hilton, as we operate our hotels under those flags. Our almost 500 employees are warm, genuine and humble, but also some of the most intensely service oriented people in the industry. We hire for attitude, and train for skill.
We take great pride in our ongoing community outreach efforts, and our strong partnerships with community based organizations like Heartland Alliance, Refugee One, Catholic Charities, Skills for Chicagoland’s Future, and Chicago Cook Workforce Partnership. We have also forged strong relationships with Chicago hospitality schools like DePaul University and Kendall College.
CULTURE AND GUIDING PRINCIPLES
SMASHotels embraces a company culture rooted in mutual respect for one another.
Along with this key element, our guiding principles are:
- Our people are our most important asset.
- The guest is the reason behind everything we do.
- We are genuine and humble in our service approach.
- We embrace the diversity of our people, which mirrors the diversity of the guests we serve.
WHAT OUR EMPLOYEES SAY
“Everyone who I have worked with at SMASH has been very kind and inviting. Even my first weeks working here, I already felt a sense of belonging. Since I joined the team in 2017, I have been able to meet people traveling from all over the world who decided to stay at our Fairfield, while also building great bonds with my coworkers. On top of the relationships I have built within my property, it is nice to know that working here doesn’t just limit me to Fairfield. We work with EMC2 employees when we need assistance and simply when we want to check-in and see how their day is going which creates great camaraderie.”
-Noelle Brion, Guest Service Agent at Fairfield Inn and Suites
“Since starting at theWit in 2017, I was immediately taken aback by the appreciation SMASHotels has for its employees and the empowerment they gave me to make my own decisions. I quickly decided that hospitality was the industry for me and theWit was the place for me to grow. I have since had the opportunity to step into a management role with the support of my peers and executive team. I could not be more grateful for the endless opportunities for growth and development. I continually refer back to how theWit and SMASHotels makes me feel as an individual and the answer is valued. I truly come to work with a smile on my face every day.”
– Chris Styskal, Guest Relations Manager at theWit Hotel
“I think the best thing about SMASHotels is the family atmosphere it provides and how they make sure everyone feels like there job is essential to making the company run. Along with that, the company allows me to grow and take on new challenges while providing support and encouragement. I started learning about the industry and what I would like to do in it, and then provided an opportunity to move up in a management position. I displayed the values the company instilled and the motivation to make it happen. My goal is to learn as much as I can, and make sure I am ready to when another opportunity for growth arises in the future.”
– Brandon Davenport, Sales Manager at Fairfield Inn and Suites